I�Z�䅏���fvL�-� �ɍ�n_�f�����dS)v��t0`7�{�,�\�N�T��aD�ԫ+���]�yͺ�ΘD�V �^��6���?�;����N �i�k�=� Let us show you how. Performance Management role-play - Manager’s brief - Sarah People describe you as driven; a fair description given that you work incredibly hard. vr,~�@7r+�B�pZ���x-�����L��T_��p�e+l��cO�S4c�˜@�U �N�j��V��E�:,���������1-�Z>9��5��р�Ee2� �k�����q! “Coaching works best when you walk in the other person’s shoes and come to a shared version of what needs to happen.” Scenario #2: Your coachee lacks confidence. Use these role play scenarios during coaching training to supplement the training content and give managers the opportunity to put what they’ve learned into action. %��������� For example: Customer:To whom it may co… Role Play Coaching Scenarios. Role Play #1 Information for the Employee: Assume that your name is Maria and you have been employed as a training co-ordinator for this agency for a little over a year (your job description is attached). Over the next three decades, Harvard won just four times. You will then have up to 20 minutes for the meeting with Sam. MQ��?��Y'�bw�,Z԰iHR}�ʯݝe����+Z�d�/�K4�,O2ʛF�"�^hr� By exploring and analyzing common coaching scenarios that are acted out in this course, you will have a great sense of what works well and not so well during such a conversation. Common role play scenarios include: handling a difficult customer or complaint, disciplining or appraising a member of staff, negotiating a contract or project delivery, and similar situations where conflict is possible. Search Code: 85081 When the coach arrives at 0900, the department is very busy with three admissions. While the late delivery might not be your fault, and the customer’s attitude might trigger defensiveness, so the important thing to do is to apologize and assure them that you’re working on resolving the issue. The results? Let us show you how. x��[o�����+hɗY����pw����A��C��@p�,�$k'�?ߩ��m�������]]�S����%�)�%�}����?�;������M�x[�)y{�n�}~�1s�[ɣlyWTU�ˎ��������|�l���m��K���vm~���=���s��7�ۼ����m^���M�yI�>߼�A�n�/�ۼb��6o��k:�aƵ���J��6g����|��n�� A TeamSTEPPS coach is assigned to the day shift staff. Choose a role (Coach or I & R Specialist) 3. Review the scenarios and choose one as a coaching opportunity 4. POWERFUL RESUME. As a team member, assume an interactive role by questioning and sharing information. Coaching can be done in one conversation or as part of an overall coaching program. Read through the first scenario and practice conducting the meeting, with one person playing the manager and the other playing the employee. *gVN~ҧ�E1���~F3^C3�-kx�. Coaching Scenarios / Examples ROADMAP TO GET RICH. - [Lisa] We're going to role play these scenarios and then break them down to teach you techniques you can use with your team. Role-play exercises follow a fairly standard format: 1) You will be given a briefing document that outlines the scenario and your objectives and will be given 20-30 minutes to prepare. Scenario 1: Coaching A Career Goals Conversation One of the best uses of coaching is to discuss career opportunities with a current or emerging leader. As a team member, assume an interactive role by questioning and sharing information. ��t�x^�ۨQ�.��[9f ����U2������Q+��j�V �}�^+;Ҋ��g�r\N��X��q/����$���~�N޶ Your manager is known as the Dragon Lady, so you count yourself lucky to have even survived this long in the job. The moment a manager mentions role playing, most employees roll their eyes and prepare for the boring and possibly embarrassing moments to come. stream Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube. �iI�7��K&,}=�h)�œ ���?g�8d�-A��:�FO�d�:�u���]'o��hWv��>/3�2�����~0�� As the observer Role-playing takes place between two or more people, who act out roles to explore a particular scenario.It's most useful to help you or your team prepare for unfamiliar or difficult situations. Dimensions of Coaching 4 Welcome to Dimensions of Coaching! 2. 1 of 2 Role play exercises are popular because they give an insight into how you interact with others in situations you have little direct control over. The customer is irritated and demanding a refund. Please contact me to schedule an “It starts with you!” 30-minute complimentary consultation with me, in-person, by phone or via video consultation, so we can explore our partnership. For example, you can use it to practice sales meetings, interviews, presentations, or emotionally difficult conversations, such as when you're resolving conflict.By acting scenarios like these out, you can explore how other people are likely t… RETIREMENT. ��Ĩ�(��h�"����ErqL�)�\�J WڞB5B�����% �o�S�'%y���s �G�0=@�R�퍔F�� �= Coaching is a competitive advantage. 2) You will then begin the role-play. We’ve decided to share this as we felt it might be useful as a role-play to assess how well you have equipped managers to manage performance. �����4�a����%�TMJ� =td Rɔ�6DN���~p�J�ΨV;�o����?d!z=Mo#��eo�}�$����V��e[�LH��c�NDw�d�Ҍ���p,M9�ai�o�$�;��T���@w�'��ɋ The hard work seems to be paying off as you are quickly ‘rising through the ranks’. Scenario 1. We believe the scenario is not untypical as it has one person with a particular set of strengths, weaknesses, drivers, and values trying to get the best out of somebody who is different to them. ve ��p %�^*F��j��-��-= ׁf`.�NFł�Z���!��.���� … %PDF-1.3 Use these role play scenarios during manager training on coaching to prepare managers for holding coaching conversations around employee development.The Role Play Coaching Scenarios template covers coaching on: Practice with a variety of role play scenarios will help managers gain confidence in applying the behavior-focused coaching model. Exercise #2 – Objection Island. Team Coach will apply the coaching conversation process 5. When set up and used correctly, role playing is one of the most helpful ways to train and develop your employees. There is no evidence that a huddle has been called to manage the changing workload. The following three scenarios are ways that managers can incorporate coaching skills into common situations with direct reports and employees. 4 0 obj My children have now grown up … worldwide using our research. TeamSTEPPS 06.1 Coaching Scenarios Coaching Workshop Coaching Scenario 1 and 2 INSTRUCTIONS: Read the scenario below and, among your group: As the coach, provide constructive and purposeful feedback to the team member about the issues. Role Play Scenarios: Equip Managers to Engage in Career Development Discussions With Employees Use these role play scenarios during development coaching training to supplement the training content and give managers the opportunity to put what they’ve learned into action. Published: January 16, 2018 The Coaching Role Play Scenarios covers coaching on: Delegating; A performance issue; An employee confidence issue; A project management issue; A development issue; An employee detractor issue; Practice with a variety of role play scenarios will help managers gain confidence in applying of the behavior-focused coaching model. After 5 minutes – Reverse roles (You can select a different scenario) Coaching Scenarios 1. To unlock the full content, please fill out our simple form and receive instant access. c� ]u(V�`�Tx�k ަ���[�R������~��"�* bp��hG���Sľ�_�`�s��S��;��b�`�f]~� As the observer, watch the … Partner A plays the coach, and Partner B plays a “challenging” teacher. A customer ordered a product online, and they still haven’t received it after the expected delivery date. CAH Coaching Scenarios Revised. One of the clearest ways to distinguish the power of coaching is by comparing it to a typical conversation. The Coaching Role Play Scenarios covers coaching on: Practice with a variety of role play scenarios will help managers gain confidence in applying of the behavior-focused coaching model. “If you’re into power dynamics, these … Time Description 10 Minutes Introduction ... 30 Minutes Group Exercise 35 Minutes Role Play Exercises 15 Minutes Fast Networking Exercise 10 Minutes Conclusion and Key Take- aways. 2) The “Everything is Great!” Teacher Stuck in routine and “how I’ve always done it,” and doesn’t want coaching—doesn’t see the yk�CFw�V/�6�� ��,M���]��8�n\K����6C������c���:1uZ�bN����R����DX�]��V|#J0���Q��o�{tb0����� �aV�[�H)~������9� m���4&��ÎW��[�XUXv'h�'�ú��F@cqm �j �����j����FH��{#T�e�Q�δj4��f.�.�"�)��f��U��B��/�-.�7 ^�?T9�+uB�eձ[���̻#�u���"�?-�]"��vީq��3�V� � �ʸ`Au;���.� *.����Kli�ʪ�`�@!�v>!�!�0xC�B9�a�4\"��7¶�� ��D���K��olO�լruY��ac���+F��tl�MO���B��F0$�vM�xy1�����xo~"��e*��w�T������ÛX�� 1��8��IVp�Җ �*�D]z�i�h4Bg�C��--�S:�\��rUX�&&ypT���X%ֵ%��Ҫ�w€dg��;5p�’,Hk*>Y�ˇ�aF���fJ_�=H���Єg�:��}控����#��'��l~��������{��TN�~J�1��∟�"~��D�� �pS�>�cK����KƯKb�= g� ��̎�z�vZAih�(5h�Z A perfect way to resolve the situation is to offer a discount on the next order or free shipping to the customer. 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