Your feedback is important to us and we will use it to implement improvements to be sure we will offer a better experience to our guests in the future. We strive in providing a comfortable and safe environment for all of our guests. Featuring an outdoor swimming pool, the 2-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. Make a reservation in our suite king sofabed featuring a microwave and refrigerator. New rooms are lovely, just need to be cleaned with a little more attention. I personally strongly recommend the Best Western Continental Inn to anybody looking for a great stress free get way. Close. It is so great to hear that we achieved this and we thank you for your patronage as well! I loved that the room was already cool from heat. Enjoy a balanced and delicious breakfast with choices for everyone. The only good thing about the service was for the lady who serviced the breakfast area. Start Saving! If you just need a clean room with not-fast free wifi, you'll be fine. Members enjoy free admission to the Zoo and the Safari Park, a subscription to the magazine ZOONOOZ, and other benefits. We are glad that you enjoyed your stay and the services we provided! This is just outside of San Diego. The beds (2 queens) were WELL used. If there is anything I or the staff can do to assist you in the future don't hesitate to contact us anytime. If I can provide a better assistance please don't hesitate to give me a call at 619-442-0601. I hope Mesa Best Western is not full.. Edward H, Manager at Best Western Continental Inn, responded to this review Greetings, I apologize that we did not exceed your expectations during your stay. 18 mile(s) from Coronado, Coronado is a California resort city on a peninsula in San Diego Bay. Phone: 619-582-3088 | … I had to wait in the lobby for nearly 20 minutes before someone showed up. If you have any other questions or concerns, contact us anytime, we would happy to assist you in anyway. Also we think Katie is great as well!!! Check in was fine and staff friendly. Login; Signup ; Best Western El Cajon - Hours & Locations. I was very tired from working and waited in line where there was a young teenager in front of me talking to the receptionist they kept switching phones and then I realized he was not even checking in so I asked if they were finished and Gaby the receptionist looked over to me and said do you need something I said yes I'd like to check in. I do apologize about the front desk unoccupied at times. The price is worth it during the week but definitely not on the weekend. They had coffee maker and microwave. If we can provide any assistance, please don't hesitate to contact us directly at 619-442-0601. I do not need to write long review to cover all services and satisfaction. The captcha is required and can't be empty. I can imagine how difficult it must have been finding other accommodations during that busy weekend since earlier we had other hotels calling us asking if we had vacancies as long us calling others for the same reason. The parking lot small for big trucks but is well lit and the front office is right at the beginning of the parking lot. Book online or call 1-855-214-3079 Phone Number. Featuring an outdoor swimming pool, the 2-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. I honestly appreciated her beautiful smile while providing her services. David used to work there. This summer, my family and I decided to go to San Diego for our small, but well deserved get-away, so, I booked at Best Western taking advanced of their promotional rates. Great Best Western To stay at. Bathrooms include shower/tub combinations and complimentary toiletries. SureStay Plus Hotel by Best Western El Cajon 2 AAA hotel in El Cajon View prices in . From our quick check-in to our fast check-out we felt appreciated and welcomed. ), construction noise from 8AM - 9PM, 2/3 of the parking tore up and blocked off, etc., etc. Vending machine removed. The room was very clean and the bed comfortable. We look forward to meeting you in person! The bathtub also shows staining. The rooms were on a smaller side, but had New clean sheets and new towels. The 24-hour front desk has multilingual staff ready to assist with sightseeing, directions, and local dining recommendations. The workers were loud and obnoxious. 3 out of 5. Being next to the highway, steps have been taken to reduce noise but there is only so much that can be done. The chair was filthy dirty in my room. Glad you enjoyed the jetted tubs they are awesome! The pool was bus enough for 6 kids. Heather Y, General Manager at Best Western Plus Continental Inn, responded to this review Thank you for being our guest and providing us with feedback. As far as the cleanliness issues we greatly apologize. And the beds are soft. We look forward to welcoming you back when you are in the area! My friend had a cockroach in her bathroom and I found dirty clothes in my dresser drawer. All I had to do was ask and not "beg" like I had to previously do at other hotels. Specially when our autistic son has to be taken out of his routine, because to him, and us, Best Western Hotels are our home away from home. The hotel is built four flights up with all rooms facing out on balconies where various people half-dressed and loads of belongings in shopping carts were going up and down the hallways there was no way to sleep in this place. We hope to see you again soon! Rooms were alot nicer than I expected. We look forward to welcoming you upon your return to the area. Not worth the money we paid, I have stayed here before but was not as bad. Suites are just rooms with a half wall to separate the couch and beds. Being next to the highway, steps have been taken to reduce noise but there is only so much that can be done. The Coronado Ferry Landing has shops, restaurants and a small beach. We are happy you enjoyed your stay and we hope to see you again! Edward H, General Manager at Best Western Continental Inn, responded to this review Dear Sir, I do apologize for not exceeding your expectations during your stay. Sincerely, Ed Huskins BW Continental Inn, Dear Sir, I do apologize for not exceeding your expectations during your stay. Second- the website lacked actual pictures of the room for the type I selected: King/Suite. We checked out immediately and paid the price of one night. So the microwave was not working properly, was the staff notified? The bigger the city the better Best Western hotels get, at least that's been my experience. El Cajon. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you for your recent stay at our property. Edward H, General Manager at Best Western Continental Inn, responded to this review I apologize that we did not exceed your expectations. 13 mile(s) from San Diego Zoo®, San Diego Zoo Global is the largest zoological membership association in the world, with more than 250,000 member households and 130,000 child memberships representing more than a half-million people. There was construction that started at 8am right outside my room. John 7 /10 . SureStay Plus Hotel by Best Western El Cajon offers 49 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Welcome to the Best Western Plus La Mesa San Diego. The desk clerk overcharged my card at check in. Looking forward to breakfast that is included! On behalf of our entire team, I would like to apologize for not exceeding your expectations. Breakfast was as good as it can get at this level. Rooms were ok but use of the pool, you'll notice more attention needs to be given there. Though the room was comfortable otherwise, the shower could not hold a steady temperature going from very hot to very cold without warning. Definitely a motel. Regarding the pool, during the afternoon the wind tends to pick up and indeed things get blown into it but we do try to keep up with that during the day. The location of the hotel isn't the nicest. When we are at capacity, guests are welcome to take out the breakfast. All guest bathrooms have a large vanity with plenty of room to unpack the necessities. We would have been able to replace it right away since we keep spares on site. The staff was very helpful and friendly. - Best Western Hotels & Resorts. Because We CareSM - Our COVID-19 Response and Policies, Modified Breakfast service & selections to start your day (varies by hotel), Elite Members retain status through January 31, 2022. Breakfast was good & the coffee was GREAT! The hotel is not particularly upscale, but it is more than adequate in every way. 3 more calls and 11 days later I was told to send a UPS label in order to have it sent to me. Thank You, Edward A Huskins Manager, Dear John Putros, Thank you for completing the survey regarding your recent stay at our property. )We were greeted when we opened the door with someones left over food on the table and their shampoo in the shower. They should put seniors on bottom floor or at least give them that option, room was very hot and took forever to cool off...office should offer restroom availbility whem checking in, the person at frint desk at time of check in was not very friendly. We always stay at the Lamplighter... for one reason: David Birt, the manager. While it has small conveniences, microwave, fridge, bar sink, it's CRAMPED due to the sofabed in-use. THANK YOU VERY MUCH TO THE ENTIRE PERSONNEL. The minute I walked up to this Lobby I knew I made a mistake. Good Hotel with reasonable rates. The refrigerator was very old and barely cooked the food put inside. Thank you. Its western stretch includes the leash-free Coronado Dog Beach. I felt like I was on a cruise ship because the staff goes out of its way to make cute little swans out of towels. Enjoy the amenities you expect when you travel at our Quality Inn & Suites hotel in El Cajon. Exclusive Best Western Rewards rates are now being shown. While she apologized for the error it was after I brought it to her attention instead of telling me when it happened. !Not just cereal, eggs and sausages and more!!!! I'm also happy to hear that Yaquelin provided you with excellent service! Thank you for your feedback, we understand and we are very sorry that you were let down and we will make sure that the manager knows so that we can rectify this situation. This 45-room hotel welcomes guests with free breakfast and conveniences like an outdoor pool and free self parking. No real cable in room. Good experience. Thank you for taking the time to leave a review. First of all- my initial reservation was cancelled without any reason. -Your newly renovated rooms have a very strong paint smell (understandable) Room looked as if it was cleaned in a rush, there were plaster particles in the bathroom counter/sink and on the bed. They made my stay very comfortably. Wonderful customer service and I truly enjoyed my introduction to the property from … It was situated near highway 8. Although there is a Dennys across the street which would be the best option. 16 mile(s) from Old Town San Diego, Within walking distance there are a great many places to shop and dine with unique merchandise and a quaint atmosphere. Hotel reservations, deals and discounts with World Executive. The bed was comfortable. Nic at the front desk will help you with any thing you need. Nearby, Centennial Park offers San Diego skyline views. These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners. The Front Desk Associate was kind enuff to help me carry my stuff up to the room. They moved me to a 2bed room the next day after much discussion the morning ahead. Quest53593819955, Guest Relations Manager at Best Western Plus Continental Inn & Suites, responded to this review Thank you , we will make sure that we let him know of your compliments. I normally don't write reviews for hotels, but I felt the need to write a review for this establishment due to its impeccable customer service, hospitable staff, and an all around great experience! A business center is available for convenience. The 24-hour front desk has staff always at the ready. Stayed here before a late night flight. This hotel is within an easy 20 minute drive of downtown San Diego on most weekends. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Looking forward to your next stay, Safe Travels. There wasn't a whole lot near where we were playing, so this location wasn't bad. Decor could have been better but it was very limited. The staff made no attempt to accommodate us when we went to have breakfast and the room was full. Please verify your user name is correct before continuing. The room we had was a bit small for double beds but it worked. We have rooms available from all the favorite hotel chains worldwide. We are working on getting our internet reliability improved. The room was spacious and it even had a range. Had less than half the channels on our TV that we were supposed to have due to satellite issues. Third: The bath water reeked of some sewer odor and it was nasty and horrible. The staff were all very pleasant. The beds were reasonably comfortable, the parking and wifi were free, and the breakfast was decent. If there are any other questions or concerns I can assist you with, don't hesitate to contact me. Best Western Plus Continental Inn & Suites, El Cajon: 308 Hotel Reviews, 65 traveller photos, and great deals for Best Western Plus Continental Inn & Suites, ranked #6 of 18 hotels in El Cajon … It’s known for the grand Victorian Hotel del Coronado, which opened in 1888. The SureStay Plus Hotel by Best Western El Cajon is ideally located in the center of El Cajon. Best Western Plus Continental Inn & Suites places you within a 15-minute drive of popular attractions such as Grossmont College and San Diego State University. Thank you for being our guest and providing us with feedback. Hotel is average nothing special it's a place to sleep. Relatives were able to pay from long distance. We have addressed the noise issue with the contractors so we can assure this will not continue. The traffic noise from I-8 was noticeable but not offensive. It screeches, lurches, and takes a few seconds to start or stop. This hotel really had no management . We are getting to upgrade all the rooms once we get the designs from our corporate designers. Enjoy free breakfast, free WiFi, and free parking. This hotel is 11.6 mi (18.7 km) from SDCCU Stadium and 13.4 mi (21.6 km) from Barona Casino. Submit. I am a Best Western rewards member and almost always stay at a Best Western when I am out of town. Came into bw plus to get a night away and relax and Kareem and miss Katie. All rights reserved. Called the day of check out. Rooms were updated and very clean. Our room was the perfect size for someone traveling with children. Sincerely, Manager Best Western Continental Inn. We do have standard rooms with 2 beds and suites in our three story building that is not right off the highway. Quest53593819955, Guest Relations Manager at Best Western Plus Continental Inn & Suites, responded to this review Thank you for the wonderful feedback, we are so happy that you enjoyed your stay and all of our renovating! Mattress was a little more firm than I care for but amenities were there and always a pleasant staff! Nicholas A, Front Office Manager at BEST WESTERN Continental Inn, responded to this review Dear Jenrader, Thank you for taking the time to review your experience at the Best Western Continental Inn. Feel free to check your email in our business center. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The people above us had there room robbed they accupied two rooms there room was robbed of electronics and there kids where sleeping and someone tried to break in threw the window with the kids still in there sleeping .The cops where called .The room next to us had really load music and violent fighting all night . We hope you give us another chance to make things better in the future. I will not be returning to this hotel. Had them come change the bedding, wanted to change rooms but because I booked through expedia couldn't change rooms. Check-in staff could be a little more warm in their welcome. Left sweater in room. Room was small and dated, similar to Motel 6. Your feedback is important to us and we will be using it to make changes. The breakfast area is a joke. She was able to accommodate me with extra bags for our dirty laundry at request. (niece is a big wig at an Elevator Co....I told her to get on it! Expedia.ca has a diverse selection of hotels worldwide from CA $93, so if you're looking for your preferred hotel brand, you are sure to find it with us. Edward H, Manager at Best Western Continental Inn, responded to this review Hello, I apologize that we did not exceed your expectations. Not enough parking and in an ok part of town." This rate is available to Rewards members who have earned enough points to redeem (Maximum occupancy of 2 adults not including children. Edward H, General Manager at Best Western Continental Inn, responded to this review Hello, I sincerely apologize for the inconvenience. Horrible location, old and uncomfortable, musty and very noisy due to its being next to a freeway onramp. The cleaning crew appears to have problems keeping up with demand. When your travels take you to El Cajon stay at the SureStay Plus Hotel by Best Western El Cajon. Visit your local Best Buy at 149 Fletcher Pkwy in El Cajon, CA for electronics, computers, appliances, cell phones, video games & more new tech. I stay at Best Westerns all over the US and this was by far the worst one. Please re-type the username and password. We do have standard rooms with 2 beds and suites in our three story building that is not right off the highway. It was not the most well kept hotel but worked for the price as we just needed a place to shower and sleep. A stay here includes free parking. Thank you for taking the time to leave a review. We appreciate your feedback and your business and hope to see you again! Traveling with family? It was A little noisy being right next to I 8 freeway. TV reception REALLY poor. Guests of SureStay Plus Hotel by Best Western El Cajon enjoy an outdoor pool, free WiFi in public areas, and a 24-hour business center. Additional Hotel Reviews Phone exclusive rates: Call 855-516-1090 SureStay Plus Hotel by Best Western El Cajon Reviews Summary. front desk staff not friendly, no hot water in shower, broken ice machine, broken elevator. We hope to see you again! The room was comfortable, but woke up the very next day to bites on arms and legs. There are also many recreational facilities and several gift shops and restaurants within the boundaries of the park. For your convenience we offer a single service coffee maker in each room. HVAC and lighting). The do not have anyone working but the front desk help in the evenings so no one to bring more towels so you have to go get them yourself. We have been working on resolving the issue. In This Store. Located in El Cajon, Best Western Plus Continental Inn & Suites is in the business district, within a 15-minute drive of Grossmont College and San Diego State University. We had no one mention it was still an issue until you brought to my attention again. 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