CPNI is information related to a subscriber's use of Red Pocket's network (e.g., broadband traffic statistics, device identifiers, call detail information) and information contained within Red Pocket subscribers' voice-service bills. I would call but still don't have a phone. We have had good service so far and have been very happy with the prices. Jeff Foster 1 review. I ordered and selected the 3-5 day option, and the tracking number was never provided. Please check this page regularly for updates. Thank you Red Pocket, my pocket is now Greener. 2. Data Speeds. We're open from early until late, every day. Check out what 676 people have written so far, and share your own experience. Tip: searching for even just a few words (where it says "Please type your search query here") can turn up a lot of useful information! Red Pocket Mobile Customer Service. If you can't get the help you need from these Help pages, let's chat! Great price, great coverage and great customer service. Product will be considered used if it is activated or applied to an active account. Website may modify the terms of this policy from time to time, and will notify of any material changes in the manner required by law. Red Pocket offers service from just $10 per month on your choice of any major US network. Email me asap, as you have taken my money and given me nothing. I am very confused as you list Iphone 5s as an option on your website, and my research has shown it is both hd calling and 4g LTE compatible. What are plan credits and how do they work? Red Pocket Mobile doesn't have an online help desk for customer service, and unfortunately you can't call them on the phone either. Email: support@redpocket.com This guide will explain why Red Pocket Mobile is the clear choice for excellent, affordable no-contract wireless service. Red Pocket Mobile, which was founded in 2006, is one of only a handful of MVNOs to support the four major U.S. carriers AT&T, T-Mobile, Sprint, and … I have just ordered a SIM card but I made a mistake and didn't provide the right apartment number. It is a quick and easy install from your online account. Pissed Consumer © 2021 All Thank you Red Pocket, my pocket is now Greener. Still have questions? Our experience with Red Pocket Mobile… Our experience with Red Pocket Mobile has been great so far. the one ready to do so. If you can't get the help you need from these Help pages, let's chat! A refund will not be accepted if The Client of Red Pocket Mobile return The Customer's item with any missing parts. Write a review on Red Pocket Mobile or ask a question. Customer Proprietary Information (Customer PI or Personal Information) includes Personally Identifiable Information (PII), Customer Proprietary Network Information (CPNI), and the content of The User's communications. Thanks. With Red Pocket you can use virtually any cell phone, keep your number, and save money. We’re here for you. So no matter what the carrier is the service has been the same, the only thing is that with the major providers I am paying 2/3 more with them. Thank you for choosing Red Pocket Mobile! My phone broke and I am using a different phone number until i order a new phone. Customer Service 1-712-775-8777 Toll Free 1-888-993-3888. Is the first 30 days free? You can call Red Pocket Mobile at (888) 993-3888 toll free number, write an email, fill out a contact form on their website www.redpocket.com, or write a letter to Red Pocket Mobile, 2060-D Avenida De Los Arboles Ste 288, Thousand Oaks, California, 91362-1376, United States. Do you agree with Red Pocket Mobile's TrustScore? All it says here is "Early to Late"?! Do you agree with Red Pocket Mobile's TrustScore? Please be sure that The User's return shipments are properly packed and fully insured. You can only get help from Red Pocket Mobile one way that we know of and that is by chat. Look one more time at the cost savings. Red Pocket Mobile is an MVNO that uses every major carrier in the USA to provide service to its customers. Federal and state law require Red Pocket to protect the confidentiality of Personal Information. Customer support phone number: 1-888-993-3888. Leave a Comment for us below and we will email you back, or direct message us on our Facebook page. I have not experienced any drops or bad signal areas with Red Pocket service areas. My mobile internet is at over 30Mb/s now! Learn about Red Pocket Mobile culture, salaries, benefits, work-life balance, management, job security, and more. Do you agree with Red Pocket Mobile’s 4-star rating? How do I setup my phone on the CDMA network. Red Pocket rocks (in MN). Why are your actual hours such a secret? 1. Red Pocket Mobile offers very reliable cellular service offering, positively, the most affordable plans anywhere. Voice your opinion today and hear what 465 customers have already said. A refund will not be accepted if any part of The User's product has been used. Reviews from Red Pocket Mobile employees about working as a Customer Service Representative at Red Pocket Mobile. Thank you. Plans and pricing PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. Your customer service rep, informed me it is not 4g LTE, or at least that is what they are to say. since I just paid my tello bill,  can  I order a sim for a gsmt or gsma phone and enter plan later prior to offer's end(MAY 29)? I ordered a CDMA sim card for my existing phone. IF THE USER OF WEBSITE USE THE SERVICE OR THE WIRELESS DEVICE, THE CUSTOMER CONSENT TO THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT. Have add Red Pocket for a couple years… Have add Red Pocket for a couple years and the service has been excellent. Can I change my shipping address? Red Pocket Mobile plans - unlimited at 2G speeds thereafter, Troubleshooting your TickTalk Smartwatch (connection problems and SIM card errors), Preventing unwanted calls (SPAM, wrong number), Automatic payments and your payment method. All returns must be in the original non-damaged condition, including packaging, documentation, SIM cards, warranty cards, manuals and accessories or else it will not be accepted. Refunds and exchanges may only be made within 14 days of receiving the product. Frequently Asked Questions. I'm wondering when you open again? I love it. Really nice that they have t-mobile network available and the reasonably prices plans. Initiate a live chat right now if you see the Live Support Online button on the right side of the screen after you first search for your problem in the search box above. Samsung does more than hit the reset button. Best value out there. While Red Pocket still offers service over the legacy Sprint network, I suggest that new Red Pocket subscribers choose a different network. Thank You. Do you have something to say about Red Pocket Mobile? Before any device gets labeled Samsung Certified Pre-Owned, it gets completely taken apart and rebuilt by the same engineers who built Samsung's new phones. At RED POCKET Mobile, we're here for you 7 days a week, 365 days a year. Buy a plan and get a second plan free. Initiate a live chat right now if you see the Live Support Online button on the right side of the screen after you first search for your problem in the search box above. So all in all, I give a resounding YES to Red Pocket Mobile. If you see any errors in this information, be sure to let GetHuman know. I was going to login so I could get the order number, and then I could chat with one of your reps about it, but it seems that I can't login without a phone number... which I don't have on account of you sending it in the mail. Pair up this Valentine's Day with our $40 plan to get an iPhone SE for $0! PII is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Launched in 2006, Red Pocket Mobile is proud to be an American-owned company. Toll free: 1-888-993-3888. How do Red Pocket Mobile plans compare? It is a quick and easy install from your online account. Yesterday, before I purchased a plan, I chatted and was told that if I selected a shipping method that wasn't free that I'd be provided a tracking number via email. Do you agree with Red Pocket Mobile’s 4-star rating? What happened? For your initial SIM card and plan purchase, you will pay $30 per line: $30 for the primary line’s first 30 days of service, $20 for service and a $10 setup fee for each secondary line. Red Pocket is AMAZING! Red Pocket Mobile Is Very Good I have 3 lines with Red Pocket Mobile about 3 weeks ago, two iPhones and one Android. Launched in 2006, Red Pocket Mobile is a different kind of wireless company. I ordered a SIM card 6 weeks ago and have not recieved it or had any response from live chat. Red Pocket Mobile's Android phones are certified pre-owned, refurbished directly from the original manufacturer, Samsung. It's a fairly straight-forward problem, I'm asked to enter my email address at the start of the chat, and I started the chat by saying that I'd placed an order, and then tried to go on about how I could not obtain my order number because I had not yet been assigned the phone number required for the login. | Read 81-100 Reviews out of 465. Voice your opinion today and hear what 676 customers have already said. Coverage, pricing, customer service are all fantastic. We're open from early until late, every day. One year with Red Pocket 3GB of data and unlimited talk and text for two phones (6GB total) = $720 I almost gave up but decided to give Red Pocket a go. :-(. And of course it also seems that you have no other reps but that one today, as each & every time I try to chat, it's (or she's?) Visit Our Help Desk. I've had Red Pocket for about a year and a half and couldn't be happier. But turns out Red Pocket is REALLY REALLY good! About Us. Customer service via email was extremely helpful in getting our accounts set up correctly. Thanks to a merger between Sprint and T-Mobile, the Sprint network will be decommissioned. Check out what 465 people have written so far, and share your own experience. I feel rather mislead and would like a refund because this is essentially useless for me. They govern the relationship between The User and Red Pocket Mobile™ (Red Pocket, Inc. and/or "Red Pocket") and explain Company's respective legal rights concerning all aspects of Red Pocket Mobile's' relationship. This is an agreement ("Agreement") for wireless radio telecommunications services and related services and/or features ("Service") between The Client and the entity licensed by the Federal Communications Commission to provide Service in the area associated with The User's assigned telephone, data and/or messaging number(s) ("Number") that is doing business as Red Pocket (www.redpocket.com or www.redpocket.com). One myth is that your data will be unusable with low-cost cell phone service providers. © 2006 - 2021 Red Pocket Mobile. Customer is responsible for shipping, shipping cost and proof of delivery on all returns. Once Red Pocket gets better customer service priorities, I'll rate this place 5 stars. 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